Return Policy)

​At URALIT, we aim to ensure your complete satisfaction with the home and garden products you purchase. Please read the following policy to understand the terms and procedures for exchange and refund.

​1. Time Frame Conditions for Exchange and Refund

​Return Period: A return request can be submitted within a maximum period of 14 days from the date of receiving the order.

​Exchange Period: An exchange request can be submitted within a maximum period of 21 days from the date of receiving the order. 2. Conditions for Accepting Returned Products

​To ensure acceptance of your return or exchange request, the following conditions must be met:

​The product must be in its original condition as received (unused, undamaged, and unassembled).

​The original product packaging must be intact and not opened or torn, with all labels and accessories included.

​The original purchase invoice or proof of purchase (order number) must be attached.

​Products requiring assembly: They must still be in their original box and not yet assembled. 3. Excluded Products (Non-Returnable)

​The following products cannot be returned or exchanged to maintain their safety and hygiene:

​Seeds, fertilizers, or any agricultural products that have had their packaging opened.

​Products manufactured or modified based on a special request from the customer (custom-made products).

​Products damaged due to customer misuse. 4. Return Request Procedures

​Submission: The customer must contact us via email at mohammadfba5@gmail.com to submit the return request.

​Initial Approval: We will review the request and issue a preliminary acceptance notice if the conditions are met.

​Shipping: The process of shipping the returned product will be arranged.

​If the reason for the return is a manufacturing defect or an error by the store, we will bear the shipping costs.

​If the reason for the return is a change of mind by the customer, the customer will bear the return shipping costs. 5. Refund of the Paid Amount

​Upon receiving and inspecting the returned product and confirming that it meets the conditions, you will be notified of the final acceptance.

​The refund will be processed within a period ranging between 7 - 14 business days, and the amount will be transferred using the same original payment method (excluding original shipping fees).

​Do you have questions? Please contact us via email: mohammadfba5@gmail.com.